Here is the transcript of our
conversation:-
05/08/2016 time
14.00 hours.
Clare Ruscoe : Hi, my name is
Clare Ruscoe . I am reviewing
your question.
Rajinder Nijjhar: hi
Clare Ruscoe : Afternoon How can I
help?
Rajinder Nijjhar: I have two
residential lines and want to go business with you. One line will be privately
used and it could be residential if cheap.
Clare Ruscoe : Okay so you want to
move one line to a business tariff?
Rajinder Nijjhar: I can move
both if additional line does not cost extra.
Rajinder Nijjhar: Or give me
the special deal
Clare Ruscoe : Well you would pay
for two line rentals if you have two lines
Rajinder Nijjhar: Are you in
U.K. or overseas?
Clare Ruscoe : The UK
Rajinder Nijjhar: I am in
Reading
Clare Ruscoe : Okay whats the current line numbers that you have and I can
advise you what the cost would be on business
Rajinder Nijjhar: 01189666345
and 0118 9623200
Rajinder Nijjhar: Wait I am
going to piss
Clare Ruscoe : Those lines are
currently away from BT if you were to bring them back over would you require
broadband on both lines
Rajinder Nijjhar: Broad
band on one 01189666345
Clare Ruscoe : Okay we can provide
unlimited calls, unlimited broadband and line rental for £28.90 per month
Clare Ruscoe : Then the 2nd line
would be £15.90 per month and if you required unlimited calls that would be
£9.00
Rajinder Nijjhar: How much is
the first line please?
Clare Ruscoe : £28.90 as above
Rajinder Nijjhar: Iwhat speed the broadband would be
Clare Ruscoe : If you can provide
me with the address I can confirm that for you
Rajinder Nijjhar: RG1 5RE
Rajinder Nijjhar: 144
Clare Ruscoe : Standard broadband
as quoted above would be 17mbps or for £46.20 you can have fibre optic with a
speed of 79.4mbps
Rajinder Nijjhar: I like fast
one. Then, how much would be total with unlimited national calls?
Clare Ruscoe : £46.20 for the line
with broadband and £24.90 for the line without broadband
Clare Ruscoe : Or you could have
the 2nd line in the cloud and it would only be £21.00
Rajinder Nijjhar: £46.20 will
do
Clare Ruscoe : You can pick the
calls up via an app on your mobile, by plugging a headset into
your pc or buying a desk phone
Rajinder Nijjhar: Is there a
value line?
Rajinder Nijjhar: Someone
quoted me £12.00
Clare Ruscoe : That is what I have
quoted the line rental at £15.90 and then the call plan at £9.00
Clare Ruscoe : We dont have a value line at £12.00
Rajinder Nijjhar: Additional
value line
Clare Ruscoe : Sorry?
Rajinder Nijjhar: O.K. Please
add up together for the Bundle and how much webspace and
hosting my domain name?
Clare Ruscoe : We offer
a webhosting package for £5.00 per month or pc security for
3 computers and web hosting for £10.99 per month
Rajinder Nijjhar: include
that one please
Clare Ruscoe : Which one
Rajinder Nijjhar: 10.99
Clare Ruscoe : Right okay so the
total cost for 2 lines 2 unlimited call plans 1 unlimited fibre optic broadband
and the security/webhosting would be £82.09
Clare Ruscoe : This would be
a two year term
Clare Ruscoe : There is an
£8.00 delviery fee for the HUB
Rajinder Nijjhar: If unlimited
calls on one line only
Clare Ruscoe : that reduces it by
£9.00
Clare Ruscoe : For £69.19 you
could have a line with the broadband on and a cloud licence with unlimited
calls, and the webhosting/security package
Rajinder Nijjhar: Someone
quoted me less £69.19 + VAT
Clare Ruscoe : see above
Rajinder Nijjhar: Same is your
quote
Rajinder Nijjhar: rowan phillips didn't add £8.00
charge
Clare Ruscoe : Well he should of
as it is a standard charge
Clare Ruscoe : I can feed
back to his manager on this to ensure he makes customers aware in future
Rajinder Nijjhar: O.K. I would
like to go ahead. I do not like disurption of
services. Last time I changed then Talktalk gave
me different telephone number. Can you make sure please?
How many websites I can host? One or more?
Clare Ruscoe :
That webhosting is one website
Clare Ruscoe : Are you wanting one
line on a cloud licence so the £69.19 package?
Rajinder Nijjhar: But I have
three websites
Rajinder Nijjhar: Can you
make sure please?
Clare Ruscoe : I am now
one moment please
Rajinder Nijjhar: Good.
Clare Ruscoe : 1 free .co.uk or
.org.uk domain name5GB web space48GB bandwidthModern
and stylish website designsEasy to create, add and
edit pagesMobile optimisedSEO
friendly and social links.
Clare Ruscoe : this is what it
includes
Clare Ruscoe : let me resend that
one moment
Clare Ruscoe : 1 free .co.uk or
.org.uk domain name
Clare Ruscoe : 5GB web space
Clare Ruscoe : 48GB bandwidth
Clare Ruscoe : Modern and stylish
website designs
Clare Ruscoe : Easy to create, add
and edit pages
Clare Ruscoe : Mobile optimised
Clare Ruscoe : SEO friendly and
social links.
Clare Ruscoe : So it would just be
one website
Rajinder Nijjhar: O.K. Go ahead
and take over should be smoothe with no
loss of connection or numbers.
Clare Ruscoe : No loss of service
which is the line that you want on the cloud
Clare Ruscoe : Are you still there
Rajinder Nijjhar: hi
Clare Ruscoe : No loss of service
which is the line that you want on the cloud
Rajinder Nijjhar: 01189666345
Clare Ruscoe : Right so the other
one will have the broadband on and do you want to purchase a desk phone for the
cloud or will you be using a headset on your pc or your mobile?
Rajinder Nijjhar: My business
line would be 01189666345 whilst the other just normal.
Clare Ruscoe : Okay so do you not
want the £69.19 package with one line in the cloud?
Rajinder Nijjhar: yes.
Clare Ruscoe : Right so how will
you be getting the calls do you need a desk phone?
Rajinder Nijjhar: This package
will have two lines
Clare Ruscoe : The cloud is not a
physical line
Clare Ruscoe : it is run through
the computer as I explained
Clare Ruscoe : so it would be 1
line 1 broadband 1 cloud licence and the webhosting/pc security
bundle
Rajinder Nijjhar: I am not
familiar with the cloud.
Clare Ruscoe : That is the price
you have been quoted at £69.19
Rajinder Nijjhar: what about my
01189623200
Clare Ruscoe : So you can have one
line with the broadband on the one that you want unlimited calls on would be in
the cloud so you can make and recive calls
via your computer/mobile app or desk phone
Clare Ruscoe : you have to
purchase a cloud compatible desk phone if you want a proper handset
Rajinder Nijjhar: How much be that?
Clare Ruscoe : For a desk phone
£80.00 one off charge or you can just use a headset that you plug into the
computer which you can buy any where for
around £30.00 we reccomenf plantronics
Clare Ruscoe : You can also
download an free app onto your mobile
Rajinder Nijjhar: Your engineer
can help me with headset use?
Clare Ruscoe : That gets sent in
the post then you have 3 half an hour calls with our cloud team for
the set up
Rajinder Nijjhar: Do you supply
handsets as well that you can carry with you.
Clare Ruscoe : The one I have
quoted for is cordless
Rajinder Nijjhar: 80 pounds one
Clare Ruscoe : Yes thats right
Rajinder Nijjhar: What is the
distance it will cover?
Clare Ruscoe : 40 meters
Rajinder Nijjhar: That is fine.
Clare Ruscoe : Okay so would you
like to go ahead?
Rajinder Nijjhar: So,
recap everything please. Two telephone lines, one with Broadband and
hosting bundle, free local and national calls.
Clare Ruscoe : For £69.19 you
could have a line with the broadband on and a cloud licence with unlimited
calls, and the webhosting/security package
£80.00 charge for the phone
Rajinder Nijjhar: Wait I am to
piss again.
Clare Ruscoe : If you want to go
ahead you need to read and agree to the following
Clare Ruscoe : You have entered
into a new 24 month contract for:
Premium infinity bundle - £37.20 per
month, Unlimited premium fibre optic broadband with
speeds of 76.9mbp. BT business HUB 5 £8.00 p&p applies. Standard
line rental.
Cloud licence - Unlimited calls to UK
landlines and UK mobiles £21.00 per month
Webhosting/security bundle £10.99 per
month
Polycom VVX300 - cordless desk phone
£80.00
All orders are subject to survey, all
prices are exclusive of VAT and if you cancel whilst in contract you
will be subject to early termination charges. All BT terms and conditions can
be found at bt.com/terms.
Please confirm that you have read and
agree to the above.
You may receive a survey via email on
completion of this chat, which will ask you questions which are specifically
about your chat experience with me today. I would be very grateful if you would
take 2 minutes to complete it.
A score of 9 or above is positive
Clare Ruscoe : There is then some
details I require
Clare Ruscoe : Are you still
there? Due to chat volume, I will need to disconnect this chat if
there is a further 2 minutes of inactivity.
Rajinder Nijjhar: hi
Clare Ruscoe : please see above
Clare Ruscoe : Do you want to go
ahead
Rajinder Nijjhar: Let me read
Rajinder Nijjhar: S, how much I
have to pay pm? Set up cost would be 8 + 80 popunds.
Clare Ruscoe : As above £69.19
Rajinder Nijjhar: That includes
both lines
Clare Ruscoe : yes we have already
been through this more than once
Rajinder Nijjhar: O.K.
Go ahead please.
Clare Ruscoe : I need the
following details
Clare Ruscoe : Business name
LTD company reg
number (if applicable)
Business Address
Directors name
Directors Address
Directors DOB
Directors mobile number
Directors landline number
Security question - mother’s maiden
name/ place of birth or first school
Answer:-
Direct debit details
Rajinder Nijjhar: How long will
it take and I will not pay double?
Clare Ruscoe : 10 working days why
would you pay double
Rajinder Nijjhar: Is not one
month's notice to my present suppliers?
Clare Ruscoe : If you are out of
term you can transfer we contact them to advise
Clare Ruscoe : you would pay themto the date we take over
Rajinder Nijjhar: O.K. Go ahead
Clare Ruscoe : I need the details
as requested
Clare Ruscoe : Business name
LTD company reg
number (if applicable)
Business Address
Directors name
Directors Address
Directors DOB
Directors mobile number
Directors landline number
Security question - mother’s maiden name/
place of birth or first school
Answer:-
Direct debit details
Rajinder Nijjhar: Shall I copy
your question to answer them?
Clare Ruscoe : if you like
Clare Ruscoe : pr just reply the answers in order
Rajinder Nijjhar: Put questions
one at a time
Clare Ruscoe : Business name
Clare Ruscoe : answer them and I
will put the next one
Rajinder Nijjhar: Bargain
Travel
Clare Ruscoe : LTD company reg number (if applicable)
Rajinder Nijjhar: sole trader
Clare Ruscoe : Business Address
Rajinder Nijjhar: 144 Hamilton
Road, Reading, Berkshire RG1 5RE
Clare Ruscoe : Directors name
Rajinder
Nijjhar: Mr. Rajinder Nijjhar
Clare Ruscoe : Directors Address
Rajinder Nijjhar: Same as above
Clare Ruscoe : Directors DOB
Rajinder Nijjhar: 08/09/1933.
Can I change my Business name later on?
Clare Ruscoe : yes you can
Clare Ruscoe : Directors mobile
number
Directors landline number
Rajinder Nijjhar: 07404069919
Rajinder Nijjhar: 01189666345
Clare Ruscoe : Security question -
mother’s maiden name/ place of birth or first school
Answer:-
Rajinder Nijjhar: Grewal
Clare Ruscoe : Direct debit
details
Rajinder Nijjhar: Santander
Bank
Rajinder Nijjhar: 08029659
Rajinder Nijjhar: 09 - 01 -26
Clare Ruscoe : Brillaint I will get the order placed you will receive
confirmation via email later today
Rajinder Nijjhar: Is there a
cooling off period please?
Clare Ruscoe : once the line is
back with BT the contract starts
Rajinder Nijjhar: So, I am
bound for two years.
Clare Ruscoe : Once it is with BT
yes
Rajinder Nijjhar: After that
one year or no notice required.
Clare Ruscoe : once the term is
up you are free to leave
Rajinder Nijjhar: That is good.
Can you send me the copy of our conversation please?
Clare Ruscoe : yes thanks for your
time
Clare Ruscoe
has disconnected.